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Pragmatic Mortgage Lending

Accessibility

We are committed to providing an accessible experience for every borrower.

Pragmatic Mortgage Lending aims to meet WCAG 2.1 Level AA across our public site and dashboard. Accessibility is part of how we measure product quality — not a bolt-on. We test new flows against the WCAG criteria (perceivable, operable, understandable, robust) before they ship, and we re-test the existing flows whenever a major redesign lands.

What we test

  • Keyboard navigation: every interactive element is reachable and operable with a keyboard, with a visible focus state.
  • Color contrast: text, icons, and interactive borders meet WCAG 2.1 AA contrast ratios (4.5:1 for body text, 3:1 for large text and UI components).
  • Screen-reader support: NVDA, JAWS, and VoiceOver on the latest Chrome, Firefox, and Safari; we verify landmarks, headings, form labels, and live regions.
  • Form accessibility: every input has a programmatic label, error messages are associated with their field, and submission errors are announced to assistive tech.
  • Motion: respect the user's prefers-reduced-motion setting — animations and parallax effects are disabled when requested.
  • Text sizing: layout remains usable at 200% browser zoom and at 320 CSS-pixel width.

Known areas we are working on

No platform is perfect. The following are areas on our current roadmap rather than blockers — we list them here so you know what to expect:

  • Some long-form PDF documents (third-party lender forms) are not yet fully tagged for screen readers. We provide alt-format summaries on request and are working with our lender partners on accessible source files.
  • The mortgage calculator embeds an iframe; we are migrating it to a fully server-rendered form for better keyboard and screen-reader support.

Feedback and assistance

If you encounter a barrier on this site, in the borrower dashboard, or in any document we send you, please tell us. We respond within 2 business days and aim to ship a fix or workaround within 10 business days for confirmed issues.

Email: accessibility@pragmatic.mortgage
Phone (BC): 1-XXX-XXX-XXXX
Phone (AB): 1-XXX-XXX-XXXX
Mail: Pragmatic Mortgage Lending — Accessibility Lead, [Street address], [City, Province, Postal code]

If our response does not resolve the issue and you wish to escalate, contact the BC Financial Services Authority (bcfsa.ca) or the Real Estate Council of Alberta (reca.ca), depending on the province in which the service was provided.

Accessibility page reviewed: Content reviewed by the Pragmatic Mortgage Lending broker team on . Licensing, compensation, privacy, and complaint information should be verified against the relevant provincial regulator and written mortgage disclosure before you commit.