Search Pragmatic Mortgage
Find tools, guides, or services.
Find tools, guides, or services.
We take concerns seriously and respond quickly. Here is how to reach us and what to expect.
If something went wrong, we want to fix it. Start by reaching out to your broker or our support team so we can resolve the issue promptly.
Send a message through the dashboard or email [email protected] with details of your concern. We will acknowledge receipt within two business days.
Our management team reviews the issue, gathers any relevant documentation, and proposes a resolution. We aim to resolve complaints within 10 business days.
If you are not satisfied, you may escalate to the provincial regulator listed on your provincial license page. We will provide the appropriate regulator contact information upon request.